Frequently Asked Questions (FAQ)
About The U.S. Living Will Registry®

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Frequently Asked Questions by Health Care Providers.

What Is An Advance Directive?

An advance directive allows a person to make their health care choices known in advance of an incapacitating illness. It is a legal document in which you state how you want to be treated in the event you become very ill and there is no reasonable hope for your recovery. Although laws vary from state to state in America, there are basically two kinds of directives:

  1. A Living Will is a legal document in which you state the kind of health care you want or don't want under certain circumstances.
  2. A Health Care Proxy (or durable health care power of attorney) is a legal document in which you name someone close to you to make decisions about your health care in the event you become incapacitated.

Can A Person Have Both Types Of Advance Directives?

Yes, you can have a Health Care Proxy - naming a person to make the decisions -- and a Living Will to help guide that person in making the decisions. However, in order for your advance directive to be useful, it has to available and accessible. After all, it won't do you any good unless it's available when needed.  You can register both, a living will and a health care proxy, with the U.S. Living Will Registry.

Why Do I Need An Advance Directive?

Advance directives give you a voice in decisions about your medical care when you are unconscious or too ill to communicate. As long as you are able to express your own decisions, your advance directive will not be used and you can accept or refuse any medical treatment. But if you become seriously ill, you may lose the ability to participate in decisions about your own treatment. That's when your advance directive becomes important.

When Would An Advance Directive Become Effective?

Your advance directive will become effective when you are incapacitated and are unable to make decisions regarding your care.

How Does The U.S. Living Will Registry® Work?

Simply register your advance directive with the U.S. Living Will Registry® by filling out a form that gives the Registry permission to send a copy to any health care provider. You agree to inform the Registry if you ever decide to change your advance directive. You can register through a member Health Care Provider or a Community Partner...some offer the service at discounted rates or even free of charge...or you can register directly through the Registry. Once registered, you are registered for life.  

The Registry electronically stores your advance directive in its computer database and identifies it by a unique Registration # and your social security # (Note:  Providing your social security # is optional). You are given labels for you driver's license and insurance card, stating that you are registered, and a wallet card listing your Registration #. Health care providers can contact the computer on the telephone or via a secure Internet web site, and request a copy of your advance directive. The computer sends a copy to the provider, and it is kept as part of your confidential medical record. If you don't have your card, the health care provider can still access your document by searching for name and birth date or by using your social security # if you provided it when you registered (health care providers almost always have your social security # because they use it for billing purposes).

Your document is stored and transmitted in the safest way possible to insure your privacy.
You will have peace of mind knowing that your advance directive is safe, secure and available to your family and doctors whenever and wherever it is needed. And because health care providers can contact the Registry to see if any patient has an advance directive, they can retrieve your document even if they don't have your card.

Do I have to submit my Social Security number?

No, submitting your social security number is optional.  The Registry assigns a unique Registration # to each registrant, and if the registrant provides their social security number, it serves as a second identifier.  The Registration # is listed on your wallet card, and allows easy access to your document via the secure Internet site. When your document is retrieved with the Registration #, your social security # is not revealed to the person receiving the document. 

Hospitals use social security numbers for billing, so they almost always have it available to them. This makes your document easily available even if your card is not.  If you choose not to provide your social security #, hospitals can still retrieve your document using your Registration #, or by searching by your name and birth date.  While providing your social security number may make your document easier to retrieve, it is not required for registration, it is your option.

How do you ensure the privacy of my Social Security #?

We are very aware of the need to maintain the privacy and confidentiality of your social security #. As stated in the answer to the question above, we use the social security # because it is almost universally used by hospitals to identify patients, and therefore provides a great way to make your document available to whatever hospital requests it.  Anyone accessing your document using your Registration #, will not see or have access to your social security #. We never share or release any of your personal information to outside parties other than health care providers (see Privacy Policy).  If you do not want to provide your social security #, you can still register your document.

How much does it cost to register?

Many member Health Care Providers and Community Partners provide the service at a discounted rate or even free of charge to their patients, members, clients, employees and the public.  You can find a member Health Care Provider or Community Partner
using the search feature on the "How to Register" page.  You can also register directly with the Registry. 

What Are The Benefits To Me?

  • Peace Of Mind - Namely, peace of mind, knowing that your choices are secure and will be available to your family and doctors even if you become incapacitated or ill away from home.
  • Serenity - The serenity of knowing that you will be able to "speak" to your family and doctors through your advance directive about your personal philosophy and help them make the decisions you want without them feeling guilt or remorse.
  • Security - The security of confidential, 24-hour access to your choices by authorized hospitals across America.

What If I Change My Mind?

You can revoke your health care power of attorney at any time while you are competent by informing your agent or physician that you have changed your mind. You must notify the Registry if you change or revoke your advance directive.

How Do I Prepare And Register An Advance Directive?

If you don't have an advance directive, decide upon the kinds of medical treatment you wish to have (or not have) and discuss them with your chosen decision-maker and your family. Next, formalize your wishes in an advance directive:

  • Ask your lawyer to help you.
  • Or request assistance from your local hospital in finalizing your document.

You can obtain a Living Will form from the U.S. Living Will Registry, any hospital or via the Internet (search: living will).  Register your advance directive by completing the Registration Agreement (you can obtain an Agreement from a member Health Care Provider or Community Partner), and mailing it with your advance directive to the U.S. Living Will Registry.

Will My Advance Directive Be Honored If I Become Ill In Another State?

All 50 states and the District of Columbia have laws recognizing the use of advance directives (i.e., living wills, medical powers of attorney). Most states honor another state's advance directive. But more importantly, if your advance directive is registered, your family and doctors will have access to your wishes.

Furthermore, both federal and state laws govern the use of advance directives. The federal law, the Patient Self-Determination Act, requires health care facilities that receive Medicaid and Medicare funds to inform patients of their rights to execute advance directives.

Is the U.S. Living Will Registry® a legally acceptable way to store and transmit advance directives?

The Registry was designed in consultation with attorneys who represent hospitals. We wanted to be sure that the documents we transmitted would be acceptable to health care providers, so we asked the hospital’s attorneys what they would require from such a service. We then included their suggestions in our Policies & Procedures. 

In addition, an independent law firm reviewed the Registry’s Policies & Procedures and then reviewed the laws on advance directives in all 50 states. They concluded that there was no legal impediment to health care providers relying on documents they received from the Registry. 

What if I want to register, but I don't want to send in my document?

While our systems are secure and your confidentiality is protected, we understand that some people simply don't want to place their document on-line.  The answer is the Document Locator Form.  This form allows people to register, without submitting their actual document for on-line storage.  Instead of scanning the document into the database, the registrant completes a Document Locator Form.  This form states that the registrant has an up to date advance directive, and tells the provider where the document can be found.  You can list the names and telephone numbers of people who you have given your document to, and you can also list specific locations where you have placed your document.  The completed form is scanned into the database instead of the actual document, so when a health care provider accesses your document, they will receive the locator form.  They will know that you have an advance directive and can get it when needed.  For more information on the Document Locator Form, click here.

What safeguards are in place to protect my privacy?

Your advance directive is a legal document and its privacy and confidentiality must be protected. In the Registration Agreement, it is clearly stated “Registry is not authorized to share my personal information with parties other than health care providers.” Health care providers (as defined by federal regulations on advance directives) are hospitals, doctors, skilled nursing facilities, nursing facilities, home health agencies, providers of home health care, ambulatory surgery facilities, and hospices. Once transmitted to a provider, your advance directive becomes part of your medical record. Law protects the privacy of medical records.

The Registry does not share or sell your personal information and no identifying information is collected from this web site. Please see the link to our Privacy Statement for more details.

What does the Registry do with the advance directive I send in to register?

Your advance directive is scanned into our computer so that an exact image of your document is stored. The Registry does not review your advance directive or provide any legal advice or legal services. We simply store your document and make it available to health care providers whenever and wherever it is needed. If you ever decide to change your advance directive, your old directive will be destroyed and your new document will be registered in the computer data bank.  

How do health care providers know that the advance directive they receive from the Registry is up to date?

The Registry contacts each registrant every year to have them confirm that their advance directive, personal information and emergency contact information have not changed. The date of the last update to each registrant’s information is printed on the coversheet that the provider receives when they request your advance directive. With this system, your confirmed document and information should always be less than one year old.

By their very nature, advance directives are prepared well in advance of when they may be needed. So even if your document is available, if it is very old, there could be some question as to whether it still reflects your wishes. The Registry sends a letter every year to each registrant that allows them to update their personal and emergency contact information, and to confirm that their advance directive has not been changed or revoked.  The date of this confirmation is recorded on the wallet card and on the coversheet provided to health care providers when they access your document. In this way, there will be no doubt that your document still reflects your current wishes.

May I register a copy of my advance directive or do I need to supply one with original signatures?

Yes, you may file a copy of your document. In the Registration Agreement, you certify that if you are registering a copy of your advance directive, it is a true and correct copy of the original document. In this way we can be sure that the document we have on file is an exact copy of your advance directive, while allowing you to keep your original document. 

Does the Registry offer services in Spanish?

The Registry has prepared Spanish translations of the information packet and the Registration Agreement.  Those who register with the Spanish Registration Agreement, automatically receive Spanish versions of the confirmation letter and annual update letters.  Visit Español to view the Spanish version of the educational pamphlet and to download a pdf version of this translation.

What do registrants think about this service?

We receive calls from people every day asking what current registrants think of our service. The feedback we receive has only been positive. Please go to the “Testimonials” link to read what our registrants say about the service we provide.

 

 

 
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